You *know* you are giving you're client value for money, when you send them an update that is supposed to be the basically completed working version, and you get a list back of 18 items that *still* don't work, and the e-mail starts "Here's a list of problems... there still seems quite a few bugs."

[I know that sarcasm is the lowest form of wit, but it's the one I'm most comfortable with...sue me.]